Today, an article on unboxing and teardown by Jonathan Bender appeared in the Kansas City Star (in the print version, it appears on page A13, at the front of the business section). It includes a couple of quotes from me, taken from a much longer email interview that I did. For the curious, I’ve posted the rest of the interview below.
A few days ago I ordered a new Cuisinart food processor. Those of you who follow my tweets may or may not have enjoyed observing my anguish as I argued with UPS over whether they had actually attempted to deliver the package. Anyway, let’s begin.
Looks kinda like they beat the crap out of the box, doesn’t it? As if there was a conversation at the UPS warehouse where they were like, This guy claims we didn’t really attempt to deliver twice… well, attempt THIS! And then they kicked it or something. I don’t really think that happened. Read the rest of this entry »
Four days ago at noon, I had an appointment at the genius bar in the 23rd St. Apple store in Manhattan. I was there to discuss what seemed to be Random Shutdown Syndrome, in which a mac shuts down due to overheating. The shutdowns were sudden; one moment I was browsing or watching video; the next moment, the screen was dark and the fan had stopped. This was no “going to sleep,” the thing had turned itself off in less than a second.
The mac genius told me that I’d get my computer back in “about three days.” Two days later, it was still listed online as not having even shipped to the factory. On the morning of day three, it was listed as having arrived at the factory. On afternoon of day three, it was listed as ready for departure. At 10am on day four, FedEx arrived at my door with it.
Having only my iPhone as an outlet during this time, I tweeted about the process an awful lot. Who knows whether or not that was a factor. The Apple customer support people are certainly scanning for relevant tweets, but it’s hard to say which ones actually get their attention, and it seems out of character for them to admit that they paid attention to one case more than any other. Read the rest of this entry »
Four days ago at noon, I had an appointment at the genius bar in the 23rd St. Apple store in Manhattan. I was there to discuss what seemed to be 
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